In accordance with EU regulations, Alicante Airport is fully compliant with assistance and services for travellers with disabilities or reduced mobility. The airport offers free special assistance where required.
Travellers with a disability or with limited mobility are requested to contact their airline in advance, normally with 48 hours’ notice.
Codes
WCHC – Wheelchair bound passengers who require assistance throughout their passage through the airport, they will also require accompanying if the journey is more than three hours
WCHR – Passengers who need assistance to and from the aircraft but can move around unaided once on board.
WCHS – Passengers who need assistance getting to the terminal or boarding but are self-sufficient once inside the aircraft.
DEAF: Deaf
BLND: Passengers with visual disabilities
If You Require Assistance
Requesting Assistance
Notify your airline, tour operator or travel agent of your requirements at least 48 hours before travelling or at the time of purchasing your ticket.
You can also contact AENA’s telephone helpline on + 34 902 404 704 or +34 913 211 000 which is open 24 hours a day. Visit the AENA www.aena.es for more information.
For persons with hearing loss and/or a speech impairment, AENA operates a special information and customer service line which is available from 7am-12 midnight every day.
Contact the Information and Customer Service Line from your mobile phone, in text mode and in real time, and without the need for other people to help you. Access the software download here.
Once installed, call +34 902 404 704 or +34 913 211 000 for any queries and/or to request assistance at the airport.
Go to Meeting Point
For departures from Alicante Airport, it is recommended that you arrive at the airport at least 2 hours before your scheduled departure time.
If no specific meeting point has been agreed with you when you get to the airport at the pre-arranged time, go to one of the intercoms located throughout the airport (locations can be found on www.aena.es) to report your arrival.
A member of the team will come and meet you and offer assistance.
Checking in & Boarding
A member of the team will assist you at check-in, through security and help you to board the aircraft, they will also assist you with your luggage and any personal needs too if need be.
Arriving at Alicante Airport
You will be assisted to disembark, retrieve your luggage and accompany you to a meeting point within the airport.
Meeting Points
Parking Building North Hall
Parking Building South Hall
Second Floor Exterior Departures Forecourt
Floor 0 Arrivals Exterior Forecourt
Floor -2 Exterior Forecourt Bus Station
Public Area Departures Hall
Boarding Areas Hall
Checking In & Boarding
A member of the team will assist you at check-in, through security and help you to board the aircraft.
They will also help with your luggage and any personal needs, if necessary.
Arriving at Alicante Airport
Once your flight has landed at Alicante Airport, you will be assisted to disembark and retrieve your luggage, after which you will be accompanied to a meeting point within the airport.