In accordance with EU regulations, Alicante International Airport is fully compliant with assistance and services for travellers with disabilities.
Travellers with a disability are requested to contact their airline in advance, normally with 48 hours notice.
WCHC – Wheelchair bound passengers who require assistance throughout their passage through the airport, they will also require accompanying if the journey is more than three hours
WCHR – Passengers who need assistance to and from the aircraft but can move around unaided once on board.
WCHS – Passengers who need assistance getting to the terminal or boarding but are self-sufficient once inside the aircraft.
BLND: Passengers with visual disabilities
If You Require Assistance
1) Notify your airline, tour operator or travel agent of your requirements at least 48 hours before travelling or at the time of purchasing your ticket.
2) You may also contact Aena directly (optional/ additionally) + 34 902 404 704 or you may visit Aena’s website www.aena.es
Go to Meeting Point
If no meeting point has been agreed on, when you arrive at the pre-arranged time, go to one of the intercoms which are located throughout the airport (locations can be found on www.aena.es) and inform them that you are there, it is always recommended that you arrive at least two hours prior to departure, once you have informed them you are there, a member of the team will come and meet you and assist you.
Checking in & Boarding
A member of the team will assist you at check-in, through security and help you to board the aircraft, they will also assist you with your luggage and any personal needs too if need be.
Arriving at Alicante Airport
You will be assisted to disembark, retrieve your luggage and accompany you to a meeting point within the airport.
This is optional but will assist with the quality of service, you may be asked by a member of staff to provide feedback on your experience; complaints can be e-mailed to email@example.com
Parking Building North Hall
Parking Building South Hall
Second Floor Exterior Departures Forecourt
Floor 0 Arrivals Exterior Forecourt
Floor -2 Exterior Forecourt Bus Station
Public Area Departures Hall
Boarding Areas Hall