Alicante Airport has a wealth of facilities designed to facilitate your stay and your journey through the airport. There are a number of passenger services available including:
This service is not open to all passengers at present, the Fast Lane service is available for passengers who have previously requested this facility.
- Holders of associated airline business class tickets and club cards.
- Other passengers may have access after paying the corresponding fee via the app or Aena website.
- Passengers travelling with children will have preferential, free access to the family security checkpoints.
This service gives you fast lane access to the security checkpoints.
You can book this at a cost of €4.00 per booking here.
There are three Currency Exchanges at Alicante Airport, located at
Floor 0 Baggage Reclaim Hall
Floor 0 Arrivals Hall
Floor 0 Boarding Zone
Tel. +34 965 689 620
You will find the following ATM cash machines:
Bankia, Euronet – Second Floor Check-In Area
Bankia, Euronet – Second Floor Boarding Zone
Euronet – Floor 0 Arrivals Hall
Bankia, Euronet – General Car Park P1
Luggage Information and Lost Luggage
The lost property office is located on Floor 0 in the Arrivals Hall, open 8.30-14.00 Monday to Friday.
Floor 0. Luggage Reclaim Hall: Iberia Handling, Jet2.com, Groundforce, Lesma, Menzies Aviation, Swissport
Second Floor Check-In Area: Groundforce, Lesma, Swissport
Left luggage storage, suitcase packing, luggage courier and other luggage services can be found in the Second Floor Check-In Area.
Services can be booked in advance via http://www.consignaalicante.com.
Just travelling with hand luggage be aware of the maximum dimensions for a carry-on bag are 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm), including handles and wheels.
Items that are not allowed in hand luggage apart from the obvious like firearms, knives or anything else that could be regarded as a weapon can be found here.
If you need to take medication on your journey, make sure you have the necessary dosage for the duration of your journey and stay, along with a prescription as proof.
Carrying medical utensils such as (syringes for diabetics, measurement apparatus, etc.), you must inform your airline beforehand, they will inform you what procedure to follow.
If the medical equipment is classed as a prohibited hand luggage item (for example, needles) it will be permitted as long as its necessity of use is suitably verified at the security checkpoint.
There are restrictions on quantity of liquids in hand luggage, more information here.
There is secure, high speed wifi internet throughout Alicante Airport. Connect to the AIRPORT FREE WIFI AENA network and register via email, Facebook, LinkedIn or AENA Club Cliente.
It’s a quick and simple process that gives users the opportunity to register multiple devices.
Customer Assistance: +34 900 928 053
Alicante Airport has a variety of meeting rooms available for receptions and press conferences, business conferences and meetings, and training courses. These include
A boardroom and several meeting rooms located on Floor 3 in the Public Offices Zone, Floor 3 Restricted Offices Zone, Floor 0 Arrivals Hall and the Warehouse Building. Multimedia presentation devices including a computer, screen and projector are provided.
For more information, please contact the airport directly on +34 966 919 210/417, or email email@example.com.
Floor 0 Arrivals Hall
The VIP Lounge is located on Floor 3 Boarding Zone. Its opening hours are 5am-12 midnight April to October, 6am-10pm November to March.
Services available in the VIP Lounge include drinks and refreshments (including kosher, halal, gluten free and diabetic products), air traffic information, TV, magazines and newspaper. There is a work area with computer equipment, network adapters and free WiFi throughout.
The VIP Lounge is fully accessible, and animals are allowed. There’s a children’s play area with fun games. Please note that smoking is not permitted.
Access to the VIP Lounge is via your airline or direct. You can buy a VIP Lounge ticket, valid for 4 hours, online here or call +34 966 919 149.
Wellness and Spa
The Heaven on Earth Spa Express provides a welcome opportunity to unwind during your stay at Alicante Airport. Therapies offer a combination of Indian and oriental style treatment for both physical and spiritual wellness.
The Spa is open from 7.30-23.30 every day and is located at Terminal T1, Floor 2 Departure Lounge. This is a passenger-only zone.
Tel. +34 637 803 587
AENA Information Services
There are two information desks available as well as a mobile information service based at arrivals during the busiest times of the day.
Floor 2 Departures Hall
Floor 2 Boarding Zone
Telephone: +34 902 404 704 / (+34) 91 321 10 00
There is a First Aid point on Floor 0 Arrivals Hall. Defibrillators can be found at 14 points throughout the airport, shown on the Airport Map.
Guardia Civil (Police): Floor 0 Arrivals Hall
Tel: +34 966 919 223 / 092
Website (Spanish only)
Children’s Play Area: Floor 2 Boarding Zone
Baby Feeding Room: Floor 2 Boarding Zone